Radley Acura dealership customer reviews

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Simplicity is paramount at Radley Acura. We strive to provide great prices, incredible products and high-end customer service 365 days a year. Our customers are important to us and there is nothing more important than having the respect and trust of our customers. But how does this translate into action? Here’s what our customers have to say.

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Andrew C., Springfield, VA 09 Nov 2018
I wish Yelp made separate profiles for the Sales and Service department.TL:DR - Sales Department - I recommend Sales Rep Brian and Manager Aaron. Service Department - I recommend Jeremy.I came to Radley Acura one afternoon after breaking down on the side of the road. A few months back, my mom was ch...arged hundreds of dollars to fix an issue with the gas pedal being unresponsive and 3k miles later, it occurred to us again.So, I'm a car guy...Service:When we asked the service advisor, what was done 3k miles ago, he says the technician plugged in a special computer for Acuras to clear the error codes. I said last time, there was no check engine light and I had to re-enter my radio code.  The only time the radio would require it's code is when it loses power. Thus meaning, to reset the "error codes", the technician simply unplugged the battery for a few minutes. The advisor said yes, they just unplug the battery to reset codes.Sales:We went over to the showroom where we were greeted by Roland. We told Roland our situation and depending on the cost of the repairs, we would consider buying a new car. We knew we wanted an MDX w/ Tech Package. Roland showed us an MDX on the lot (base, not tech). We test drove the vehicle, then came across a 2019 MDX A-Spec, and test drove that. When asked the differences between the 2018 base vs 2018 tech vs 2019 a-spec, Roland was not able to list the various options.When we sat down to discuss numbers, we were greeted the sales manager, Aaron. To us, we were always used to financing cars. Aaron asked us what about leasing the car. He took the time to explain how leasing a car works and how much money we can save by leasing a car. At this time, I received a call from the service advisor who said the technician cannot look at our car until Monday. Aaron did not pressure us to make a deal on the spot, which is a huge plus.Days later, we received news the car in service needs a new computer; $800 for the part. So we went back to Aaron around 6pm at night to work a deal. Aaron presented us a price and we countered once. Aaron came back with his best price possible, it was only $500 more than our asking and we deemed it reasonable. (I did my homework).We get into the finance department to do the paperwork. Our rep was Matt. As we were going through the paperwork, we realized the number Matt presented us at the end was $2k more than the price we initially agreed on. After much back and forth, Aaron stepped in and helped us correct the matter.At this point, it is 11:45pm. As we went to the car, we found a few scratches and heavy swirls throughout the vehicle that was only able to be seen in the light. Roland told us come back the next day so he can show us the features in the car and help my mom connect her phone to the bluetooth. Roland had to step away and this is where we met Brian. Brian showed us the features of the car, very detailed and patient. I asked my various questions and he was able to answer them all.Service:Going back to the scratches; Roland set up an appointment for us to drop off the car and pick up a loaner. When my mom got to the service department, the service department didn't know what to do with the car; as the service appointment was for "regular service". After much back and forth, she was helped by Jeremy who was able to understand the issues and got her in a loaner and on her way.Sales:A few days pass, my cousin was interested in the new RDX. I recommended Brian to her. She went to see Brian and her yelp review would tell you she had an wonderful purchasing experience with Brian. For my cousin's purchase, the negotiation process was seamless with Brian and Aaron. We came back on a Sunday to finish her paperwork. Her finance rep was also Matt. We came across another issue with the numbers. The numbers Matt gave us were $1200 above the agreed price.DOUBLE CHECK YOUR NUMBERS BEFORE SIGNING ANY CONTRACTUAL DOCUMENTSRadley Acura - if you're reading this:- I called various lines and select the option for the sales department four different times in a day and received no answer. I asked the online chat and they gave me a 703-650-... number which looked like a cell phone number and asked them to direct me to Brian, so I can set up an appointment for my cousin. Call dropped and I ended up getting a call back from Brian.- Similar to Karen Radley Acura and various other dealer, you should share the Team information so we can look up the person we used to work with, to get in contact with them again. Show more
4 rate
Yelp
Theresa A., Alexandria, VA 24 Oct 2018
It was time for me to start my car shopping process and I was looking between the Acura RDX versus the Lexus NX. I spoke with an Acura Salesperson, Brian who was great, he is super informative and patient. He spent two hours showing me the RDX A-spec features and explaining the details of the car. I...t was actually really nice to get a good customer service experience with Radley. I remember coming to this dealership in late 2011, looking for a car, which I had a bad experience with. The salesperson at the time didn't spend the time to show me any cars properly, rushed the process and had a rude behavior. However, this experience was a huge improvement! I ended up purchasing the RDX A-Spec after test driving the between this car and the Lexus NX- mainly the space was bigger than the NX and I appreciated the customer service. Brian was great, tried to make sure my car needs were properly done. I also worked with the manager Aaron, who was super awesome, helped me work a deal. I love my new car, the RDX features are a huge improvement and that panoramic sunroof is amazing! If you are in need for a new car and like Acura, I highly recommend meeting Brian as the salesperson and Aaron (one of the managers). Show more
4 rate
Yelp
Darroll A. S., Washington, DC 28 May 2018
Faith restored! Although I vowed never to take my car back to this particular Acura service department, I needed to because I was having an issue which could've been linked to work performed at their location.  I was pleasantly surprised with the speedy customer service, friendly staff, and accurat...e explanation of my vehicle's issue. A coupon and a loaner car never hurt anyone either ;-) Show more
4 rate
Yelp
B&A Dinarte 19 Jan 2018
Mr. Hashish was very professional in the way he worked with me. He made the experience of buying a car comfortable and easy. I will recommend him to others. Thanks for the pleasant experience.
4 rate
DealerRater
Chris M., Reston, VA 30 Dec 2017
Amends have been made. The parts manager reached out to me and expressed his serious apology about the trouble. Parts were sent to me and I received a check for the value of the parts.
4 rate
Yelp
Bob J., Arlington, VA 29 Apr 2017
We had a great experience with Jim Talley at Radley Acura in Falls Church buying a 2017 Acura RDX.  No high pressure sales tactics, great price, and great service. And they accept credit cards, which makes it convenient. Would have been 5 stars, but buying a car still takes hours when Radley and ot...her dealerships could make it much faster. Thanks to the Radley team as a whole, especially Jim. Show more
4 rate
Yelp
GoGoGadgetWonderChick 23 Feb 2017
I am a long time fan of Radley Acura. I am on Acura number 3. I absolutely love the service manager Fernando De La Rivera. If not for him I would probably have not bought Acura 2 or Acura 3. He is the epitome of Acura sales, service and Customer Service. There are many other places I could go b...ut I come there because I am treated with respect and I appreciate that. ?The pickup portion when purchasing my new vehicle could be improved upon. My sales guy Akmed Mansaray was not available after I spoke with him and told him I was coming to pick up my vehicle. He did not call and check to see how I was doing after pick up and I basically walked out and loaded my car on my own. I would have the dealership do a better job with the pickup. I also did not receive a complimentary Acura key chain as in years past.... The delivery needs work.? Show more
4 rate
DealerRater
Will L., St Paul, MN 10 Jan 2017
I went to Radley to buy a used car, and it was my first experience ever buying a car. I worked with Jim - it was a good experience. It seemed typical of a used-car buying experience, but I had a good experience. I haven't done anything with the service department, only sales, but as far as sales was... concerned - they got me a reasonable deal I'm satisfied with. Would recommend. Show more
4 rate
Yelp
Karen Adriana S., Arlington, VA 30 Nov 2016
Story goes like this...I came to Radley Acura about four years ago to have an issue checked out with the battery, turned out it needed to be replaced. Then about a year ago I was alerted that battery was not good and after various visits to Radley they replaced under the warranty and given the previ...ous times I had visited Jeremy the Director of Services was helpful in making sure they took care of things and made things right. Unfortunately, I had to return about a month ago because I continued to have what I thought was the battery stalling again but turned out that it was the starter that needed to be replaced. Anyone in my shoes can understand I was upset to find out that after extensive tests there is no set test to tell there is a starter issue. With all that said, I contacted the manager of services Fernando and quickly got a loaner and they started testing the car and finding solutions. Jeremy also stepped in to assist, as well as, Rod the vice president. I was a particular case in that I had brought my car in various times before on the same battery issue and then had to return to find out there was a starter issue a month later after no test signaling the starter was an issue too. Although the initial experience of having to bring the car in so many times was frustrating I have to say Radley stepped up and did the right thing in fixing my car and ensuring I paid a fair price for all I had to go through. I a firm believer that how you remedy a situation leaves lasting impression as much as a flawless one. I appreciate that the trio, Fernando, Jeremy and Rod made certain I left as a content and satisfied customer. Of course now, they set the bar high and expect that this kind of caliber service is maintained in the future. Show more
4 rate
Yelp
FitAddict M., Upper Marlboro, MD 17 Nov 2016
The customer service was much better this time around with my oil change appt.  Everything went smoothly.
4 rate
Yelp
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