Radley Acura dealership customer reviews

How Are We Doing?

Simplicity is paramount at Radley Acura. We strive to provide great prices, incredible products and high-end customer service 365 days a year. Our customers are important to us and there is nothing more important than having the respect and trust of our customers. But how does this translate into action? Here’s what our customers have to say.

We encourage you to take some time to read our customer reviews and hope you will consider leaving a review of your own one day. Have some feedback for our team, but would rather share it with us directly? There are many ways to get in touch with us, all of which can be found on our “Contact Us” page. Thank you in advance for taking the time to share your thoughts with us.

Customer Lobby
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Frick C., Falls Church, VA 22 Feb 2018
I am mystified by some the negative reviews of the Radley service department found here.  After being away for two years I brought my 2012 MDX in for service yesterday morning and I could not have been happier with the way I was treated and the servicing of my vehicle.  When I called the day befor...e for scheduling the service advisor, Rick, said the required service would take an hour and a half.  Wrong.  I was out in an hour and that included time for a very complete wash and vacuum.  Since my vehicle has some years and miles on it I fully expected the usual pressure for "strongly suggested" additional service.  Wrong again.  I was charged only for the service interval that came up on my dashboard.  And because I bought my MDX at Radley back in 2011 the oil change was free.  Two additional observations:  remodeling of the service center is almost complete and it is a much improved experience for waiting customers.  And although since I was last in for service there has been obvious staff turnover among the service advisors, in looking at my invoice I was pleased to see that my MDX was assigned the very same mechanic who worked on it two years ago.  He did a great job then and this time it was no different. Show more
5 rate
Yelp
JeffD123 31 Jul 2015
The Radley Acura dealership was very helpful and easy to work with. I had a great experience and my Sales Consultant, Tia Siso, did a great job helping me find the exact car that I was looking for.
5 rate
DealerRater
Karen 06 Feb 2014
The service associate, Fernando de la Rivera is extremely professional, friendly, efficient and attentive. He always goes above and beyond to provide excellent customer service.
5 rate
Cars.com
kipy23 31 Jul 2015
I bought an ILX from Radley a few months ago. Hazem was my sales representative. He was very personable and knowledge. He handled sales from both my mother and I simultaneously with a great sense of humor and patience. We had such a positive experience that we both left with new cars that day. Hazem... has remained responsive to my questions/issues even after the sale. Hazem and Radley are class acts. Show more
5 rate
DealerRater
Dave 05 Feb 2014
service was completed perfectly in a timely manner. All individuals that I dealt with acted in a total professional manner.
5 rate
Cars.com
123abc 30 Jul 2015
Radley Acura gave me a fair price on a great used vehicle. Tia Siso was a pleasure to work with and the staff followed up on all of my questions after the sale.
5 rate
DealerRater
Richard 03 Feb 2014
It all starts with the buying experience - Lincoln Tucker is an exceptional salesman. After that I appreciate the professionalism in the service department and like the free loaner and car wash benefits.
5 rate
Cars.com
Kacyshelby 30 Jul 2015
Tia Siso's customer service was exceptional. She was very patient, genuine, and worked with the sales manager to provide a very competitive vehicle price. She has been excellent at following up up to this point.
5 rate
DealerRater
Jimmaiya 02 Feb 2014
I liked the fact that the service rep was very attentive and made sure to address all issues that I had
5 rate
Cars.com
Carolyn C., Temple Hills, MD 26 Jan 2018
I've purchased Lexis and Mercedes Benz before.  The best customer service I've ever received has been from Radley Acura in Falls Church. My service person Rico, is worth his weight in gold.
5 rate
Yelp
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